Workplace issues

City Delivery resources

The Letter Carrier Resource GuideResource Guide

This guide was created to help all letter carriers in the daily situations they face. It includes sections on letter carrier work methods and reporting requirements. It also explains how to read TAC's employee everything reports, Form 1840 reverse, and how to understand what time will not be credited to your route. Click here to download the guide (PDF 43MB).

Note: This is a large file that could take some time to download. Please be patient.

Route Inspections Guide2018 NALC Guide to Route Inspections

The 2018 NALC Guide to Route Inspections (PDF, 7.5MB) was created to assist shop stewards and branch officers in identifying contractual violations that take place during management’s unilateral six-day route counts and inspections/adjustments, and with filing successful grievances on those violations.

The sections in this guide take you through the inspection in chronological order and provide an easy reference to various provisions and related national settlements that govern route inspections.

There is also a section with detailed descriptions and advice on how to read the various forms, reports and screens used during the route count and inspection process. Once you learn how to read one of our examples, you will be able to understand every one of the same type of form, report, or screen you will ever see.

Note: This is a large file that could take some time to download. Please be patient.

NALC Route Protection Program
Minor corrections made to chapters

NALC's Route Protection Program is a comprehensive educational publication explaining route examinations, route adjustments and "minor route adjustments."

A few minor corrections to the text of the three chapters were made, effective May 1, 2006. (See errata in the index of each chapter.) The corrections were printed and mailed to branches in an RPP mailing. They are also available for download below:

NALC created the Route Protection Program after Postal Service management scuttleda joint labor-mangement task force that was exploring new methods for evaluating letter carrier routes.

A Guide for Using COR

This guide (M-01766) was created to take the mystery out of the workings of Carrier Optimal Routing (COR) when it is used to generate route adjustments. NALC representatives are encouraged to read this guide in advance of any proposed COR adjustments.

Letter Carrier’s Daily Log

At the 2010 National Convention in Anaheim, it was suggested that a daily log be created for letter carriers to use. Previously, the Workhour Workload Report (All Routes) was posted daily under the JARAP 2011 agreement. This report allowed the letter carrier to verify information recorded by management.

After the JARAP 2011 agreement expired, the Letter Carrier's Daily Log (PDF) was created. This form has places to record information such as clock rings, mail volume, auxiliary assistance and other daily information letter carriers have an interest in keeping. The form may be printed out, or information may be typed directly into the form so it can be saved electronically.

Time Projection Rules

Projections cannot determine letter carriers’ workload

In 2007, the NALC and USPS settled a national-level dispute over management's use of DOIS projections (M-01664) in determining a letter carrier's daily workload. In 2011, the parties further agreed that projections can not determine a letter carrier's daily workload when they settled a national-level dispute that arose for the Greater Indiana District's use of an "office efficiency tool." This settlement (M-01769) is applicable to any other tool/system/program currently being used or developed in the future to project office and/or street time.

Useful documents and forms:

A Guide for Understanding Excessing Rules

This guide was created to try to provide an easier way to understand Article 12. The guide breaks Article 12 down into logical “chapters” through the use of an index of events related to withholding/excessing. When you have a withholding/excessing situation, check the index first and it will direct you to the correct information. Click here to download the guide (PDF).

MOUs regarding Delivery Unit Optimization (DUO) and retreat rights under DUO

The NALC and USPS have reached agreement on two Memorandums of Understanding (MOUs) regarding the issue of Delivery Unit Optimization (DUO). Generally speaking, this is where all the letter carriers in an office are moved to a different Installation and the post office where they used to work stays open with window services.

M-01744 addresses resolving the differences where two or more Local Memorandums of Understanding (LMOU) are involved as well as what happens in the event USPS changes its mind somewhere down the road and decides to move the letter carriers back to the original installation.

M-01745 addresses several issues involved when a Delivery Unit Optimization (DUO) occurs, including who goes, notice period, seniority, hold-down assignments, higher-level assignments (Article 25), and previously approved annual leave. It must be noted that these MOU's do not apply in situations where there are already clear contractual provisions that govern the movement of letter carriers and consolidation of post offices. This point is outlined in both MOUs.

NALC and the USPS have entered into another Memorandum of Understanding (M-01778) to clarify the intent of the previous DUO agreements as they pertain to the limited circumstance where letter carrier(s) have active retreat rights back to any installation involved in DUO. This new MOU (M-01778) requires such retreat rights for letter carriers to be carried forward to the gaining installation.

Letter carriers with active retreat rights to the gaining installation are not altered by this new MOU except the order of offering retreat rights may be affected. This is true because the seniority rosters of all installations involved in a DUO are merged.

Additionally, the new MOU requires that retreat rights to the original installation will be restored in the event the DUO process is reversed and letter carriers are returned to their original installation.