Workplace issues

Route adjustments

City Delivery Route Alternative Adjustment Process (CDRAAP)

On Sept. 23, 2014, NALC reached an agreement with the U.S. Postal Service on a joint route adjustment process called the City Delivery Route Alternative Adjustment Process, or CDRAAP. The process is outlined in the following agreements and documents:

NALC has held firm to the belief that the best way to fairly adjust routes to as close to eight hours’ daily work as possible is for letter carriers to have an equal part in any route adjustment process and to value the actual time spent casing and delivering mail, as well as the input of the regular letter carrier on each route.

CDRAAP maintains the overall structure of previous joint processes, as well as several positive elements that have proved successful in the past. Two examples of this are the PS Form 3999 process and the daily posting of the Workhour Workload Report (All Routes) in each office. These components give every letter carrier the opportunity to review data recorded for his/her assignment on a daily basis and when a manager accompanies a letter carrier on the street to perform a PS Form 3999.

The Contract Talk column from the Nov. 2014 Postal Record explains the letter carrier’s role in each of these processes.

The process goes through the end of 2015. The district lead team will schedule evaluations to begin based on a number of factors, such as resources available (number of route evaluation and adjustment teams), availability of current representative PS Form 3999s—prior to beginning any evaluation, the district lead team should ensure that current representative PS Form 3999s will be completed timely, status of data preparation of zones using Carrier Optimal Routing (COR) for adjustment purposes and the requirement to have the adjustments for each zone implemented within 75 days of the start date of the analysis. The process is designed to use fewer adjustment teams over a longer period of time.

The most significant change is the data analysis review period. In previous processes, a period of two pre-determined calendar months has been used. In CDRAAP, a randomly selected period of seven weeks plus a jointly selected eighth week of data will be used. The process for randomly selecting the seven weeks is designed to gather data from weeks in up to seven available months (excluding the months prior to May 2014, as well as the months of June, July, August and December). If a full seven months are unavailable, multiple weeks will be selected from an individual month or months, beginning with the most recent available month.

Using weeks from multiple months going back will account for a variety of factors such as weather in different seasons and volume changes by season.

In the past several joint processes, the team evaluating a route would consider the route’s old base street time, actual average street time, PS Form 3999 street time and the regular carrier’s input to determine a street evaluation. In CDRAAP, the team will consider the average street time from the eight weeks (seven randomly selected weeks and one jointly selected week), average street time from the jointly selected week and the regular letter carrier’s input.

CDRAAP relies more heavily on the actual average street time of the regular carrier over a period of time and on the carrier’s input.

An initial consultation and an adjustment consultation will be conducted with each regular carrier or mutually agreed upon replacement carrier. The script for the initial consultation has been reworked to encourage the most accurate input possible from the carrier.
In CDRAAP, the route evaluation and adjustment team will conduct both consultations. It simply makes sense to have the people who will be evaluating and adjusting the routes talk to the letter carriers involved about their route during the initial consultation. Additionally, the route evaluation and adjustment team should be in the best position to answer questions about the proposed route adjustment during the adjustment consultation.

2018 NALC Guide to Route Inspections

The 2018 NALC Guide to Route Inspections (PDF, 7.5MB) was created to assist shop stewards and branch officers in identifying contractual violations that take place during management’s unilateral six-day route counts and inspections/adjustments, and with filing successful grievances on those violations.

The sections in this guide take you through the inspection in chronological order and provide an easy reference to various provisions and related national settlements that govern route inspections.

There is also a section with detailed descriptions and advice on how to read the various forms, reports and screens used during the route count and inspection process. Once you learn how to read one of our examples, you will be able to understand every one of the same type of form, report, or screen you will ever see.

Note: This is a large file that could take some time to download. Please be patient.

NALC Route Protection Program

Route Protection ProgramMinor corrections made to chapters

NALC's Route Protection Program is a comprehensive educational publication explaining route examinations, route adjustments and "minor route adjustments."

A few minor corrections to the text of the three chapters were made, effective May 1, 2006. (See errata in the index of each chapter.) The corrections were printed and mailed to branches in an RPP mailing. They are also available for download below:

  • Chapter One, Route Examination and the Letter Carrier is intended for letter carriers whose routes are scheduled for a formal six day count and inspection. It contains instructions on filling out the Form 1838-C Worksheet during the week of inspection, a brief outline of how management evaluates and adjusts routes, and advice on how to ensure that the results of the evaluation and adjustment are fair and accurate. Chapter 1 (pdf, 3.71 MB)
  • Chapter Two, Route Examination and Adjustment for NALC Representatives provides in-depth information focusing on the adjustment process, and is intended primarily for NALC representatives who will assist and advise carriers through the inspection process. Chapter 2 (pdf, 1.81 MB)
  • Chapter Three, The Minor Route Adjustment Process describes management's use and misuse of the minor adjustment provisions in Section 141 of the M-39 Handbook. Chapter 3 (pdf, 614 KB)
  • Pocket GuideThe NALC Route Protection Pocket Handbook (Updated 2012) This pocket-sized booklet was created to be used by letter carriers as a quick and convenient reference during the week of route count and inspection. This valuable resource was originally published several years ago. It has been updated for 2012 and is available to NALC members through each NBA office and through the NALC Supply Department. The handbook it is intended for members only and is not available online.

NALC created the Route Protection Program after Postal Service management scuttled a joint labor-management task force that was exploring new methods for evaluating letter carrier routes.

Letter Carrier’s Daily Log

At the 2010 National Convention in Anaheim, it was suggested that a daily log be created for letter carriers to use. Previously, the Workhour Workload Report (All Routes) was posted daily under the JARAP 2011 agreement. This report allowed the letter carrier to verify information recorded by management.

After the JARAP 2011 agreement expired, the Letter Carrier's Daily Log (PDF) was created. This form has places to record information such as clock rings, mail volume, auxiliary assistance and other daily information letter carriers have an interest in keeping. The form may be printed out, or information may be typed directly into the form so it can be saved electronically.

A Guide for Using COR

This guide (M-01766) was created to take the mystery out of the workings of Carrier Optimal Routing (COR) when it is used to generate route adjustments. NALC representatives are encouraged to read this guide in advance of any proposed COR adjustments.